Shop with complete confidence.. We offer you the "Golden Guarantee" which reflects our commitment to the highest standards of quality, where the full amount is refunded to your bank account in case a defect is proven in the product or it does not meet the expected quality, with you keeping the item without the need to return it. Returns are available for any other reasons, and the amount will be credited back to the customer's wallet in the store.
Return and exchange conditions:
Dear customer, to ensure everyone's rights, we kindly ask you to adhere to the following conditions:
The item must be in its original condition as received, in its original packaging without any damage.
Returns or exchanges are not accepted if the item has been used or scented.
The request must be submitted within the specified period below.
Return and exchange period:
Return: within 24 hours from the time of receipt.
Exchange: within 48 hours from the time of receipt.
Order method:
Customer service will be contacted via WhatsApp with providing:
Order number.
Product name.
Type of request (return / exchange).
Return and exchange fees:
Return fee: 49 riyals or according to the weight of the shipment, deducted from the order value.
Exchange fee: 49 riyals paid in advance before issuing the shipping label.
The initial shipping fee is not refundable after completing the order.
Shipping cost for return or exchange is the customer's responsibility.
Return process:
A shipping label will be issued and sent to you to deliver the request via the approved shipping company, and after receiving the product from us, the amount will be directly refunded to the customer's wallet.
Exchange process:
A shipping label will be issued after payment of the fees, sent to you to deliver the request via the approved shipping company, and after receiving the product from us, the replacement will be prepared and sent.
Important notes:
Only one exchange is allowed.
The exchange must be of the same value or higher.
International orders will have return costs determined by the shipping company.
Products with direct discounts are not covered by the return or exchange policy.
If the customer delays in returning the product within the specified period, the order will be automatically canceled.
The store is not responsible for any damage or loss resulting from poor packaging or negligence during shipping.
